Return Policy
I RETURN OF PRODUCTS (right of withdrawal)
1.1 The Buyer has the right to withdraw from the purchase agreement within 14 calendar days from the receipt of the goods.
1.2 To return products, the product return form on the website (Returns) must be filled out, or a withdrawal application drawn up in free form must be submitted, or a corresponding e-mail sent to saunaks@saunaks.pl no later than within 14 days of receiving the product.
1.3 The Buyer is obliged to return the products to the Seller no later than within 14 days after submitting the withdrawal application or sending the corresponding e-mail. In case of a later return of products, the Seller has no obligation to accept the products.
Returned products must be sent to the following address: Daniszewska 9, 03-230 Warsaw, Poland (Raben Logistics Polska), SAUNAKS Sp. z o.o. must be indicated as the recipient of the shipment.
1.4 To exercise the 14-day right of return, the ordered products may not be used in any way other than is necessary to establish the nature, characteristics, and functioning of the products in a way that is allowed for familiarizing oneself with products in a physical store.
1.5 Products returned by the Buyer must be complete (include all items belonging to the composition of the products, including packaging, accessories, user manuals, etc., that were present at the moment the products were handed over to the Buyer). Products must be returned together with undamaged original packaging.
1.6 Products delivered to the Buyer in packaging taken apart (trainers, bicycles, furniture, etc.) must also be taken apart upon return and packaged in the same way as when the products were delivered to the Buyer.
1.7 If the products were purchased as part of a campaign where another free product or other gift was added to the products, the Buyer must return the entire set. Both the ordered product and the other products (together with undamaged original packaging) that the Buyer may have received partially or fully free of charge or at a discount as part of the campaign must be returned.
1.8 In case the Buyer fails to return products received free of charge or at a discount as part of a campaign, the Seller has the right to deduct the standard value of the unreturned products or the difference between the promotional price and the standard price from the amount returned to the Buyer.
1.9 If the products or product packaging returned by the Buyer are damaged or destroyed and this is due to circumstances arising from the Buyer, the Seller has the right to offset the decrease in the value of the products against the amount paid by the Buyer for the transaction and subject to return to the Buyer.
1.10 The Buyer is responsible for the decrease in the value of the products if the decrease in value is due to the use of the products in a way other than is necessary to establish the nature, characteristics, and functioning of the products.
1.11 The Seller has the right to determine the decrease in the value of the products. To perform the offset, the Seller sends an offset notice to the Buyer to the e-mail address notified by the Buyer when placing the order.
1.12 In case the Buyer does not agree with the decrease in value shown in the offset notice, the Buyer has the right to involve an independent and appropriately recognized expert to determine the decrease in value.
1.13 The cost of the expertise is borne by the losing party.
1.14 Before involving an expert, the Buyer is obliged to notify the Seller and provide the Seller with a price quote from the expert regarding the cost of the expertise.
1.15 In case of failure to submit a price quote, the Seller has no obligation to compensate the Buyer for the cost of the expertise.
1.16 Costs associated with the return of products are borne by the Buyer, except when the product to be returned did not correspond to the submitted order or it is a product to be replaced or repaired under warranty.
1.17 The Buyer does not have a 14-day right of return if the purchased product or service is:
1.17.1 A fully performed service: Provision of any service if the service has been fully performed by the Seller.
1.17.2 Price dependence on financial markets: Products or services whose price fluctuates on the financial market and which the seller cannot control or influence.
1.17.3 Custom-made products: Products made according to the Client's specifications or clearly personalized.
1.17.4 Perishable goods (including food): Products that deteriorate or expire rapidly.
1.17.5 Products past their expiration date: Products whose period of use has expired (e.g., tickets, discount coupons).
1.17.6 Hygiene products (with open packaging): Products delivered in a sealed package which are not suitable for return for health protection or hygiene reasons if opened after delivery (e.g., in-ear headphones, underwear taken out of the package, cosmetics with open packaging, perfumes, or hygiene supplies).
1.17.7 Inseparably mixed products: Products which, by their nature, are mixed with other products after delivery so that they can no longer be separated.
1.17.8 Audio and video recordings and software: Audio and video recordings or computer or other software delivered in a sealed package if the consumer has opened the package.
1.17.9 Newspapers, magazines, or other periodicals: Except for duration agreements concluded for the subscription of such publications.
1.17.10 Public auction: Products purchased by way of a public auction.
1.17.11 Accommodation, transport, catering, and leisure: If the agreement specifies a specific date or period by which the service is ordered (e.g., sauna rental for a specific day).
1.17.12 Digital content: A product or service not delivered in physical form or on a physical medium (e.g., e-training), if consumption began with the client's consent and they confirmed they know about losing the right of withdrawal.
1.17.13 Gift card: Any gift card or discount coupon etc.
1.18 The 14-day right of withdrawal does not apply if the Buyer is a legal entity.
1.19 In case of withdrawal from the agreement by the Buyer, the Seller undertakes to return to the Buyer the purchase price of the products and services and the transport cost corresponding to the cheapest method of delivery offered by the Seller.
1.20 If the Buyer has chosen a delivery method more expensive than the cheapest delivery method offered by the Seller (e.g., express delivery) when placing the order, the Seller is not obliged to return the cost exceeding the cost of the cheapest delivery to the Buyer.
1.21 The Seller has the right to refuse to make refunds until the Buyer has returned the products that were the subject of the agreement or, in case of transport organized by the Seller, has submitted evidence that they have handed the products over to the transport company.
1.22 The Seller undertakes to return the amount paid for the returned goods to the Buyer immediately, but no later than within 14 days after the returned product has reached the Seller.