Terms & Conditions
I VALIDITY OF TERMS
1.1 These terms of use and ordering (hereinafter also referred to as "terms") apply to the use of the saunaks.pl website and to the purchase and ordering of products and services from the saunaks.pl e-shop, or the use of information displayed on the website.
1.2 These terms are effective from the moment of their publication on the saunaks.pl website and remain in force until the publication of new terms or amendments to the current terms.
II PARTIES TO THE AGREEMENT AND ENTRY INTO FORCE OF THE AGREEMENT
2.1 When using the saunaks.pl website and ordering products and services, the parties to the agreement are SAUNAKS Sp. z o.o. (KRS: 0001132219; NIP: 7831914396; REGON: 529896248; postal address ul. Hoża 86 lok. 410, 00-682 Warszawa; WhatsApp +48 510-428-812; e-mail saunaks@saunaks.pl, hereinafter also referred to as the "Seller" or "saunaks.pl") on the one part and the User of the website (a person buying or ordering products or services or using the website in any other way, hereinafter also referred to as the "Client" or "Buyer") on the other part.
2.2 A User can be any natural or legal person who performs any action on the Seller's website. By performing an action, the User confirms that they have read these terms and agree and undertake to fulfill them.
2.3 In case a User who is a natural person is under 18 years of age, the User confirms by agreeing to the terms that the transaction to be concluded by them with the Seller has been previously approved by their legal representative in accordance with the law, and they shall pay for the products or services with funds provided to them for this purpose or for free use by their legal representative or by a third party with the latter's consent.
2.4 The agreement between the User and the Seller enters into force at the moment the user starts using the website in any way.
2.5 The agreement also enters into force if the User uses the Seller's website without agreeing to these terms.
2.6 If the User used the website or placed an order in the e-shop before the amendments to the terms entered into force, the terms in force at the moment of the action by the User shall apply to the legal relationship between the parties, unless otherwise provided by law or the terms.
III PRICES OF PRODUCTS AND SERVICES AND PRODUCT INFORMATION
3.1 All prices for products and services include value-added tax (VAT) applicable in the Republic of Poland at the time of the transaction.
3.2 A fee for the delivery of goods (transportation fee) is added to the price of products and services. The amount of the transportation fee depends on the quantity of products and services, the location of the Buyer, and the method of delivery. The amount of the transportation fee can be estimated in the checkout before placing the order.
3.3 The calculation of the transportation fee is based on volumetric weight. Since both the dimensions of the product and the weight of the product and packaging (e.g., pallets) are taken into account when calculating the transportation fee (calculating volumetric weight), the weight displayed in the checkout may not coincide with the weight of the product itself.
3.4 The Seller has the right to change the prices of products and services without prior notice. In the event that the Seller changes prices after the order has been placed by the Buyer, the Seller undertakes to sell the product or service to the Buyer at the price that was in force at the moment the transaction was concluded by the Buyer, i.e., at the moment the Buyer paid for the transaction.
3.5 In the event that the price changed by the Seller is more favorable than the price in force at the moment the transaction was concluded by the Buyer, the Buyer has no right to demand compensation for the price difference from the Seller or the sale of the product at the more favorable price established after the conclusion of the transaction.
3.6 In the event that due to a technical error, someone's malice, or other mistake, the price of the offered product or service has changed or been set incorrectly, and the seller discovers this before issuing the product or service to the Buyer, the Seller has the right to withdraw from the agreement. The Seller shall immediately notify the Buyer of the circumstances and return the amount paid for the transaction to the Buyer. In this case, the Seller is not responsible for any additional costs that may arise for the Buyer.
3.7 Product information is displayed directly next to the product. To obtain a complete overview of the product or service of interest to the Buyer, the Buyer has the right to request additional relevant information from the Seller by contacting the Seller using the contact details on the website.
3.8 The Buyer is obliged to take into account that the product photos displayed next to the products are for illustrative purposes and may differ slightly from the actual appearance of the product.
3.9 By confirming the transaction, the Buyer confirms that the product information displayed next to the product or service was sufficient to understand the characteristics and nature of the product or service.
IV PLACING AN ORDER
4.1 It is possible to place an order in the Seller's e-shop as a guest (without creating an account) or as a registered user (requires creating an account).
4.2 To order products and services, select the appropriate product or service, read the description of the product or service, and ensure that the product or service meets your wishes and expectations.
4.3 If the product or service is suitable for you, determine the desired quantity and add the product or service to the shopping cart. If you wish to purchase several products or services with one order, repeat the above-described procedure for the selection of each product or service.
4.4 After adding products or services to the shopping cart, complete the order on the checkout page by filling in the provided order form.
4.5 While filling in the order form, select how you wish to place the order (as a guest or as a registered user), choose the delivery method, choose the payment method, enter the discount coupon or gift card code if available, check the quantities of products and services being ordered (if necessary, you can change quantities or remove products in the shopping cart), fill in all required fields, and confirm the order.
4.6 Before confirming the order, the Buyer must confirm that they have read and agree to the terms of use and ordering.
4.7 For the final confirmation of the order, pay for the order using your preferred payment method.
4.8 Payment for the order can be made via bank transfer, credit card, gift card, and through the bank links of major banks.
4.9 To use a gift card, enter the gift card number in the designated field during the checkout process and confirm the use of the gift card. After the gift card is confirmed, the value of the gift card will be deducted from the total amount of the order.
4.10 The gift card is perpetual. The gift card holder is not obliged to use the amount indicated on the gift card all at once; the gift card is reusable up to the value of the gift card.
4.11 The gift card cannot be returned or exchanged for cash.
4.12 Keep your gift card number in a place inaccessible to third parties. In case your gift card has come into the possession of third parties against your will, notify the Seller immediately.
4.13 The Seller is not responsible for damages resulting from the negligent keeping of the gift card, theft of the gift card, or incorrect use of the gift card.
4.14 Discount code.
4.14.1 A discount code can be obtained within the framework of campaigns organized by the Seller.
4.14.2 For the distribution of discount codes, the Seller organizes both public and personal (e.g., aimed only at regular customers) campaigns.
4.14.3 The quantity of discount codes distributed within public campaigns is generally unlimited.
4.14.4 The number of uses for personal discount codes is generally limited.
4.14.5 The validity and number of uses of discount codes are reflected in the terms of the campaign.
4.14.6 To use a discount code, enter the discount code in the designated field during the checkout process and confirm the use of the code. After confirmation, the discount amount provided by the discount code will be deducted from the total amount of the order.
4.14.7 Keep the discount code sent to you personally in a place inaccessible to third parties. In case your discount code has come into the possession of third parties against your will, notify the Seller immediately.
4.14.8 The Seller is not responsible for damages resulting from the negligent keeping of the discount code, theft of the discount code, or incorrect use of the discount code.
4.15 Confirmed but unpaid orders are kept active for 3 days, after which the order is automatically canceled. After the cancellation of the order, the Seller does not guarantee the availability of the desired product or service in the desired quantity and at the desired price.
V DELIVERY
5.1 The inventory status of products and services or the estimated delivery time is generally reflected on the product page. In its absence, the delivery time stated in these terms shall apply.
5.2 The Buyer must take into account that since the products purchased by the Buyer are reserved in the Seller's warehouse only after the payment for the order, a situation may arise where the inventory was sufficient when starting to place the order, but because several Buyers purchased the same product at the same time, the inventory status has changed by the time of payment.
5.3 If the ordered product is available in the Seller's warehouse, the order will be fulfilled within 2-7 working days from the receipt of payment to the Seller's current account (after the agreement enters into force).
5.4 If the ordered product is not in the seller's warehouse, the order will be fulfilled within thirty days at the latest or within the delivery time indicated on the product page from the receipt of payment to the Seller's current account (after the agreement enters into force).
5.5 If for any reason (technical error, someone's malice, simultaneous purchases, or other mistake) the inventory status reflected on the website is incorrect and the quantity of products ordered by the Buyer is not in stock, the Seller shall notify the Buyer within 7 working days at the latest and provide a new delivery time. If the new delivery time is not suitable for the Buyer, the transaction will be canceled and the Seller will return the amount paid for the transaction to the Buyer. In the event of cancellation of the transaction for the stated reason, the Buyer has no right to demand fulfillment of the transaction from the Seller or compensation for any possible secondary claims.
5.6 After the agreement enters into force, the products are delivered via a courier company to the address notified by the Buyer when placing the order.
5.7 Before the delivery of products, the courier company will contact the Buyer to clarify the time of delivery. In order for the courier company to contact the Buyer, the Seller will forward the Buyer's contact details and other necessary personal data to the courier company.
5.8 To avoid delays and misunderstandings in the delivery of products, please monitor the correctness of the contact details provided when placing the order. The Seller is not responsible for delays in delivery and misunderstandings if the delay or misunderstanding is due to the inaccuracy or incorrectness of the data provided by the Buyer when placing the order.
5.9 When receiving the shipment from the courier, inspect the condition of the shipment. If you notice upon receipt that the packaging of the shipment is damaged, be sure to make a corresponding note on the shipping document or prepare a report in free form and obtain the courier's name and signature on the report. In the report, be sure to indicate the damages to the shipment and the shipment number. For later identification of damages to the packaging and products, be sure to take photos of the damages to both the packaging and the products and forward them to the Seller within three days.
5.10 The Seller is not responsible for damages occurring during the transport of the product, and the Buyer may not claim damages if the Buyer fails to note the damages discovered upon receipt of the shipment on the shipping document or fails to prepare a corresponding report, or fails to take photos of the damages to the packaging and products or fails to submit them to the Seller on time.
5.11 The Buyer must open the packaging of the shipment carefully without damaging it, in order to preserve the product's packaging, as well as factory stickers and serial numbers placed on the product, to rule out the impossibility of return in case of a wish to withdraw from the agreement.
VI RETURN OF PRODUCTS (right of withdrawal)
6.1 The Buyer has the right to withdraw from the purchase agreement within 14 calendar days from the receipt of the goods.
6.2 To return products, the product return form on the website (Return of goods) must be filled out, or a withdrawal application drawn up in free form must be submitted, or a corresponding e-mail sent to saunaks@saunaks.pl no later than within 14 days of receiving the product.
6.3 The Buyer is obliged to return the products to the Seller no later than within 14 days after submitting the withdrawal application or sending the corresponding e-mail. In case of a later return of products, the Seller has no obligation to accept the products.
6.4 To exercise the 14-day right of return, the ordered products may not be used in any way other than is necessary to establish the nature, characteristics, and functioning of the products in a way that is allowed for familiarizing oneself with products in a physical store.
6.5 Products returned by the Buyer must be complete (include all items belonging to the composition of the products, including packaging, accessories, user manuals, etc., that were present at the moment the products were handed over to the Buyer). Products must be returned together with undamaged original packaging.
6.6 Products delivered to the Buyer in packaging taken apart (trainers, bicycles, furniture, etc.) must also be taken apart upon return and packaged in the same way as when the products were delivered to the Buyer.
6.7 If the products were purchased as part of a campaign where another free product or other gift was added to the products, the Buyer must return the entire set. Both the ordered product and the other products (together with undamaged original packaging) that the Buyer may have received partially or fully free of charge or at a discount as part of the campaign must be returned.
6.8 In case the Buyer fails to return products received free of charge or at a discount as part of a campaign, the Seller has the right to deduct the standard value of the unreturned products or the difference between the promotional price and the standard price from the amount returned to the Buyer.
6.9 If the products or product packaging returned by the Buyer are damaged or destroyed and this is due to circumstances arising from the Buyer, the Seller has the right to offset the decrease in the value of the products against the amount paid by the Buyer for the transaction and subject to return to the Buyer.
6.10 The Buyer is responsible for the decrease in the value of the products if the decrease in value is due to the use of the products in a way other than is necessary to establish the nature, characteristics, and functioning of the products.
6.11 The Seller has the right to determine the decrease in the value of the products. To perform the offset, the Seller sends an offset notice to the Buyer to the e-mail address notified by the Buyer when placing the order.
6.12 In case the Buyer does not agree with the decrease in value shown in the offset notice, the Buyer has the right to involve an independent and appropriately recognized expert to determine the decrease in value.
6.13 The cost of the expertise is borne by the losing party.
6.14 Before involving an expert, the Buyer is obliged to notify the Seller and provide the Seller with a price quote from the expert regarding the cost of the expertise.
6.15 In case of failure to submit a price quote, the Seller has no obligation to compensate the Buyer for the cost of the expertise.
6.16 Costs associated with the return of products are borne by the Buyer, except when the product to be returned did not correspond to the submitted order or it is a product to be replaced or repaired under warranty.
6.17 The Buyer does not have a 14-day right of return if the purchased product or service is:
6.17.1 A fully performed service: Provision of any service if the service has been fully performed by the Seller.
6.17.2 Price dependence on financial markets: Products or services whose price fluctuates on the financial market and which the seller cannot control or influence.
6.17.3 Custom-made products: Products made according to the Client's specifications or clearly personalized.
6.17.4 Perishable goods (including food): Products that deteriorate or expire rapidly.
6.17.5 Products past their expiration date: Products whose period of use has expired (e.g., tickets, discount coupons).
6.17.6 Hygiene products (with open packaging): Products delivered in a sealed package which are not suitable for return for health protection or hygiene reasons if opened after delivery (e.g., in-ear headphones, underwear taken out of the package, cosmetics with open packaging, perfumes, or hygiene supplies).
6.17.7 Inseparably mixed products: Products which, by their nature, are mixed with other products after delivery so that they can no longer be separated.
6.17.8 Audio and video recordings and software: Audio and video recordings or computer or other software delivered in a sealed package if the consumer has opened the package.
6.17.9 Newspapers, magazines, or other periodicals: Except for duration agreements concluded for the subscription of such publications.
6.17.10 Public auction: Products purchased by way of a public auction.
6.17.11 Accommodation, transport, catering, and leisure: If the agreement specifies a specific date or period by which the service is ordered (e.g., sauna rental for a specific day).
6.17.12 Digital content: A product or service not delivered in physical form or on a physical medium (e.g., e-training), if consumption began with the client's consent and they confirmed they know about losing the right of withdrawal.
6.17.13 Gift card: Any gift card or discount coupon etc.
6.18 The 14-day right of withdrawal does not apply if the Buyer is a legal entity.
6.19 In case of withdrawal from the agreement by the Buyer, the Seller undertakes to return to the Buyer the purchase price of the products and services and the transport cost corresponding to the cheapest method of delivery offered by the Seller.
6.20 If the Buyer has chosen a delivery method more expensive than the cheapest delivery method offered by the Seller (e.g., express delivery) when placing the order, the Seller is not obliged to return the cost exceeding the cost of the cheapest delivery to the Buyer.
6.21 The Seller has the right to refuse to make refunds until the Buyer has returned the products that were the subject of the agreement or, in case of transport organized by the Seller, has submitted evidence that they have handed the products over to the transport company.
6.22 The Seller undertakes to return the amount paid for the returned goods to the Buyer immediately, but no later than within 14 days after the returned product has reached the Seller.
VII RIGHT TO FILE A CLAIM
7.1 The Seller is responsible for the non-compliance of the product with the terms of the agreement and for defects that appear within 2 years from the delivery of the product to the Buyer, except in cases provided by law.
7.2 In addition to the Seller's liability specified in the previous point, special conditions established by the manufacturer may also apply to the product, the detailed content, term, scope of validity, etc., of which are determined in the conditions of the commercial warranty provided by the manufacturer of the specific product.
7.3 To obtain a complete overview of the commercial warranty of the product or service of interest to the Buyer, the Buyer has the right to request additional relevant information from the Seller by contacting the Seller using the contact details on the Seller's website.
7.4 Upon the occurrence of a defect, the Buyer must notify the Seller within a reasonable time to avoid further damage, by submitting a claim to the Seller in a format that allows for written reproduction. If the Buyer is a legal entity (legal person or entrepreneur), the Buyer is obliged to notify the Seller of defects immediately; otherwise, they shall lose the right to file a claim.
7.5 The Buyer must indicate their name and contact details, the time of purchase of the product, a description of the defect, and the date the defect appeared in the claim.
7.6 Along with the claim, the Buyer is obliged to submit a copy of a document confirming the time of purchase of the product (order confirmation or invoice).
7.7 In the event of non-compliance of the product with requirements or a defect, the Buyer has the right to demand that the Seller repair the product or replace it with a product that complies with requirements and is free of defects.
7.8 The method for eliminating the defect shall be determined by the Seller, taking the circumstances into account.
7.9 The Seller is not responsible for defects that have appeared in the product if:
7.9.1 the defects were caused by the Buyer's fault;
7.9.2 the defects were caused by ignoring the requirements of the user manual;
7.9.3 the defects were caused by improper use of the product, improper installation of software, or use of the product for purposes other than intended;
7.9.4 the defects were caused by the use of non-original parts or unsuitable accessories;
7.9.5 the defects were caused as a result of unintentional or intentional physical injury;
7.9.6 the defects are caused by lightning or some other natural phenomenon (force majeure);
7.9.7 the defects are caused by normal wear and tear of the product;
7.9.8 the product's serial numbers, control stickers, or marking stickers have been damaged, changed, or removed;
7.9.9 foreign objects (liquid, insects, dust, etc.) have entered the interior of the product.
7.10 The Seller is not responsible for any damages or delays in the delivery of the product if the damage or delay in delivery is due to a circumstance that the Seller could not influence and the arrival of which the Seller did not foresee nor could have foreseen (force majeure).
VIII SETTLEMENT OF DISPUTES
8.1 Any disputes arising between the Buyer and the Seller shall be attempted to be resolved by the parties through negotiations.
8.2 In the event of failure to reach an agreement, the Buyer has the right to seek assistance from the Office of Competition and Consumer Protection (UOKiK) or a local consumer ombudsman, or to use the European Union's online consumer dispute resolution environment (https://consumer-redress.ec.europa.eu/index_en).
8.3 In the event of legal action, disputes shall be resolved in accordance with the applicable legislation. If the Buyer is a legal entity, the Buyer and the Seller have agreed on the jurisdiction of the court of the Seller's location or another court designated by the Seller.
8.4 If the Buyer performs a transaction as a legal entity or a sole proprietor, the provisions concerning the rights of a consumer as a natural person shall not apply to the agreement concluded between the Buyer and the Seller.
IX COPYRIGHT
9.1 The copyrights for all works on the Seller's website (including product images, drawings and other photographic works, product descriptions and other textual works, website design elements, animations and other audiovisual works) belong to the Seller or have been previously acquired by the Seller, or the Seller has acquired the right to use them.
9.2 Any use of the works on the Seller's website or copying of these terms (including partial copying) by a third party without the Seller's written consent is prohibited.
9.3 For the use of works without the Seller's written consent, the user of the works is obliged to pay a fee. The amount of the fee shall be determined by the Seller, taking the circumstances into account.
X FINAL PROVISIONS
10.1 These terms and the purchase and sale agreements shall be governed by the legislation in force in the Republic of Poland.
10.2 The Seller has the right to unilaterally amend the terms partially or fully without prior notice. Amendments shall take effect from their publication on the Seller's website.
10.3 These terms shall enter into force on 27.01.2026.